Blog.

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Dear Adobe, You Suck.

Yours kindly, Dave.

Currently my favorite video on the internets. But, in all seriousness, it shouldn’t be this hard. It reminds me of the “good old days” when I had to deal with Quark’s customer service in the desktop publishing world for software activation. Wait, what? You don’t remember who Quark is? Huh. I’m sure their downfall had nothing to do with their lousy customer service… and that certainly won’t hurt Adobe either, in the long-run… Nah…

video
adobe
customer experience
customer service
doing it wrong
drm is the suck
rant